Shipping policy

At Lainly™, we are committed to providing you with a fast, clear, and secure shipping experience. This policy outlines all essential information regarding processing times, delivery methods, and shipping conditions for your order.

SHIPPING ZONE
We currently ship to the United States, Canada, Australia, and New Zealand.

PROCESSING TIME
All orders are processed within 2 to 5 business days, regardless of destination. Orders are not processed on weekends or holidays.

SHIPPING TIMES & COSTS BY COUNTRY

United States

  • Free Standard Shipping: 7 to 15 business days after processing (Free)
  • Priority Shipping: 3 to 12 business days after processing, processed the same day ($3.99)

Canada

  • Free Standard Shipping: 7 to 15 business days after processing (Free)
  • Priority Shipping: 3 to 12 business days after processing, processed the same day ($3.99)

Australia

  • Free Standard Shipping: 7 to 15 business days after processing (Free)
  • Priority Shipping: 3 to 12 business days after processing, processed the same day ($3.99)

New Zealand

  • Free Standard Shipping: 7 to 15 business days after processing (Free)
  • Priority Shipping: 3 to 12 business days after processing, processed the same day ($3.99)

All times are tracked and insured on every option, in business days after processing (not from order date). In rare cases (customs clearance, weather, or carrier issues), delivery may take longer than the estimates above. We'll keep you informed if that happens.

SHIPPING METHOD
Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your package at any time.

ORDER TRACKING
You will automatically receive an email with your tracking number after dispatch.

RETURNS OR ISSUES WITH YOUR ORDER
Every piece is covered by our lifetime guarantee against tarnishing, breakage, and defects, with no time limit. If your item arrives damaged or defective, contact us at info@lainly.com with a photo of the item and your order number, and we will arrange a replacement or store credit. For other returns, see our full Return & Refund Policy.