Refund policy

At Lainly™, your satisfaction is our priority. Here's exactly how we back that up.

LIFETIME GUARANTEE
Every Lainly™ piece is backed by our lifetime guarantee. If your jewelry ever arrives damaged, is defective, tarnishes, or breaks under normal wear, at any point, no matter how long you've had it, email us at info@lainly.com with your order number and a photo, and we will replace it or issue store credit, free of charge. This does not cover loss, theft, or damage caused by misuse or accident.

NOT COMPLETELY SATISFIED?
If you'd like to return an item for any other reason, you have 30 calendar days from the date you receive your order, as long as the item is unused, unopened, and in its original packaging.

RETURN COSTS

• Tarnishing, breakage, defects, or our error: covered under the Lifetime Guarantee above, at no cost to you.
• Change of mind: the return shipping cost is your responsibility.
• No hidden fees: we never charge extra administrative fees for handling returns.

HOW TO RETURN A PRODUCT
Email us at info@lainly.com, including your order number and the reason for your return. We'll send detailed instructions and, if approved, a return shipping label. The item must be unused, in its original condition, with its packaging and all accessories included. Returns sent without prior approval will not be accepted.

RETURN CONDITIONS
Change of mind: The customer is responsible for the return shipping costs. The item must be unused and in its original packaging.

Defective, damaged, tarnishes, or breaks, any time: Email us at info@lainly.com with your order number and a photo of the item. We will offer a replacement or store credit. Covered under our Lifetime Guarantee above, with no time limit.

Incorrect item: If you received the wrong item, inform us as soon as possible. We will cover return shipping and send the correct product at no additional cost.

Lost order: If your order is lost in transit, we will open an investigation with the carrier. You will receive either a replacement shipment or a full refund.

NON-REFUNDABLE ITEMS

• Opened or used products (outside of a Lifetime Guarantee claim)
• Our Shipping Protection add-on (a one-time digital service, non-refundable)
• Sale items or discounted products
• Gift cards or store credit
• Personalized or custom orders (including engraved items), unless they arrive damaged or defective
• Hazardous materials that cannot be shipped back

ORDER CANCELLATION
Before shipment: Email us and we'll cancel it, no penalty.
After shipment: The order can't be canceled, but our Lifetime Guarantee and 30-day return options above still apply.

REFUND TIMEFRAMES
Processing: Once we receive and inspect your return, we'll notify you of approval and process it within 10 business days.
Refund method: Refunds go to your original payment method. Your bank may take additional time to post the funds.

EUROPEAN UNION RETURN POLICY
For orders shipped to the European Union, you have 14 days from delivery to request a return for any reason, as long as the product is unopened and unused in its original packaging.

RETURN ADDRESS
To request a return, contact us at info@lainly.com or through our contact page.

CONSUMER RIGHTS
This policy complies with current consumer protection laws and does not affect your legal rights.

CONTACT INFORMATION
Website: lainly.com
Email: info@lainly.com
Address: 4300 Ridgecrest Dr SE Suite L 736, Rio Rancho, NM 87124-5907, United States
Customer service hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (GMT-08:00)
Response time: between 24 and 48 hours